The fact is . . .

In the absence of additional information, people tend to base their beliefs on the apparent familiarity of a statement, under the assumption that if they’ve heard it before, it’s probably true.

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Trust #8: In a 24/7 newsroom, it’s all about the basics

Veteran news editor emphasizes fairness and accuracy over speed in reporting I recently interviewed Joanna Sullivan, who I hired 25 years ago to be a editor-in-chief of the Baltimore Business Journal. She’s recently been promoted to a senior editor position on the national News & Content Team for the 45 cities in the American City […]

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Trust #6: What the public wants from news media

The same things that journalists value: transparency, accuracy, fairness, lack of bias I’ve been writing about trust in the media for years. My particular interest has been on its economic value. People want information they can trust. They consume media they trust. They will even pay for media they trust. Smart money is betting on […]

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