What animals teach us about customer relations

Scientists and philosophers have spent a lot of their time and energy trying to describe what makes humans different from animals. So have economists. Blue-striped cleaner wrasses at work. Photo by Gregory R. Mann But it turns out that animals have economic market behaviors similar to humans, such as customer differentiation (a fish called the […]

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How publishers can overcome loss of Facebook traffic

Now that Facebook has made clear that it will not be promoting journalism to its users, all of the publishers who were getting much of their traffic there should look elsewhere. (Frederic Filloux of Monday Note has one of the best analyses of the company’s announcement.) What now? Well, there are several tactics and strategies […]

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5 dirty words journalists have to learn to say without blushing

Versión en español aquí.Journalism is the best job in the world, and working with journalists is fun. They’re funny, irreverent, intelligent and excellent storytellers. Still, as a group we tend to be arrogant, self-righteous and holier-than-thou (I include myself in this criticism). We tend to view ourselves as high priests of an exclusive profession and […]

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